Have you seen an associate, hurt and bleeding but still
standing on your doorstep with a smile on his face ready to help you resolve
your problems?
An associate who saved a wedding by traveling 100 Km and overlooking his own accident so that he could deliver the suit to the groom by 9 PM ?
Such is the dedication where age, health and condition doesn’t dither one from his commitment to serve.
And these are just
some examples from a plethora of 3500 entries we have received last year for
TRRAIN RETAIL AWARDS.
TRRAIN
Retail Awards judges the finest, excellent, enduring customer service story of
retail associates in the industry. The award recognizes and rewards
customer service excellence in retail (both modern and
traditional), at an all India level and to create
industry case studies and benchmarks for customer
service excellence in retail in India.
Chabiraj Jaiswar , a
50 year old employee, who works tirelessly in the sports section had gone
to attend a complain of a customer who was unable to bring the cycle to the
shop. While riding on the step of crowded bus to Powai, Jaiswar’s bag got
caught in the mirror of a passing car and as a result he was pulled off from
the bus and on the road. Bleeding profusely from the head, Chabiraj still
continued on his journey, addressed the customer’s issue and reported back to
work the next day.
 |
| Hypercity employee, Chabiraj Jaiswar on winning Regional award at TRRAIN Retail Awards 2013 |
Saleem Kuraishi , who
received the call from the groom at 6 PM for a reception at 9 PM, not only traveled for 100 Km ( Jaipur to Sikar) by train and auto but also overlooked
his own accident to deliver the suit on time. The auto, which Saleem was
riding, met with an accident when a vehicle from opposite direction bashed into
them. Bandaged all over and refuting the doctor’s advice to rest for a couple
hours, Saleem displayed highest level of commitment and dedication.
With
TRRAIN Retail Awards 2014 being scheduled for 12th December, here’s looking for more such motivating and
inspiring stories of customer service this year too.
Watch out for TRRAIN RETAIL AWARDS updates!!
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