TRRAIN was formed in 2011 by Mr B. S. Nagesh, with the vision of empowering people in retail and works to achieve immediate and lasting change in the lives of retail associates in India. We are solely committed to upgrading the lives of people in retail, both at work and at home.
Tuesday, 24 June 2014
ACE'ing Customer Experience
TRRAIN in collaboration with The Retail Jeweller India Magazine is organizing ACE-Achievement in Customer Service
Excellence Workshop & Awards 2014. It’s
that time of the year when you can enroll your store manager & sales staff
for this workshop and look at enhancing the complete retail customer experience thus taking
retailing to a complete new level.
A Glimpse of our workshop at Mumbai
workshop will highlight the difference between luxury retail and non-luxury
retail and how the customer’s expectations changes from one retail format to
the other. The workshop will not only help the participants to understand and
study the various customer’s traits and behavior, but also the emotional and
rational motives behind why a customer buys a particular product. Apart from
discussing various ways of making a customer experience delightful, there will
also be sessions on grooming.